Do you ship to my city and location?

  • We currently deliver all over India. 

What is the estimated delivery time?

  • 5-7 working days unless specified otherwise on the respective product page.

How can I place a bulk order?

  • To place a bulk order with ZI, please email us at zi.by.zeanne@gmail.com 
  • We currently allow customisation only on certain products. 

What warranty does ZI have for its products?

  • All our products have a warranty of up to 6 months. This doesn't include damage caused due to mishandling. 

What are your exchange and return policies?

  • You can exchange your products for up to 7 days from the date of delivery, post which exchanges won't be applicable.
  • Returns are only applicable if the received product is damaged/ faulty while sent from our end. The product when returned will only be accepted if it is unused, and has all its packaging elements - tags, pouches, boxes intact. Once we receive the returned product, and if it meets the requirements of our return policy, the amount for the same would be credited to your account in 10 working days.

What are the payment options?

  • Payment at ZI can either be an online transaction through our payment gateway, or by selecting Cash on Delivery.  

What are the terms and conditions of a clearance sale? 

  • The goods being sold follow the same warranty which is issued otherwise. 
  • Exchange of goods is not allowed. 
  • The products which are sold on sale are not rejected pieces and have gone through a proper quality check.